Refund & Returns Policy

You have 30 days from delivery to request a return or refund. Items should be unworn, unwashed, and in their original packaging with tags and box intact. For hygiene reasons, socks that have been worn or removed from sealed packaging can only be returned if they are faulty.

• Email hello@socksinabox.us with your order number and what went wrong.
• We reply within 1-2 business days with return instructions and an address.
• Ship the item back and share the tracking number with us.

Please do not send anything back before contacting us — unannounced returns can go missing.

If the item is faulty, damaged, or we sent the wrong thing, we cover return shipping and there is nothing for you to pay. For change-of-mind returns, the customer covers return shipping, and original shipping charges (where applicable) are non-refundable. We recommend a tracked service — we can't refund parcels that never arrive.

Once your return is received and inspected, we approve or decline within 3 business days and issue approved refunds to the original payment method. Banks typically post the funds within 5-10 business days. We'll email you either way.

Want a different box or size? The fastest route is a refund on the original item plus a new order. Tell us and we'll coordinate so you're never out of pocket twice.

Contact us within 14 days of delivery with photos of the item and the packaging. We'll send a replacement or a full refund, including any shipping you paid — your choice. Manufacturing faults are covered beyond 30 days where consumer law requires.

If tracking shows no movement for 10 business days (20 for international), let us know and we'll open a carrier investigation. Confirmed lost parcels are replaced or refunded in full. Parcels marked delivered but not received should be reported within 7 days.

Received a box as a gift? We can refund the gift recipient as store credit, or refund the original purchaser to their payment method. Just email us with the order number on the packing slip.

Consumers in the EU and UK have a statutory right to cancel most online orders within 14 days of delivery without giving a reason, and a further 14 days to return the goods. We refund within 14 days of receiving the goods back or proof of return. Our 30-day promise is offered in addition to, and does not limit, these rights or equivalent protections under Australian Consumer Law and other local regimes.

Customs duties and import taxes paid on an international order are set by your local authority and are generally not refundable by us. You may be able to reclaim them directly from your customs office when goods are returned.

• Gift cards and digital items.
• Worn, washed or opened socks (unless faulty).
• Items marked final sale at the time of purchase.

Email hello@socksinabox.us and a real human will help. See also our Terms & Conditions and Privacy Policy.